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How do I return an item? Refund/Return Policy: Items returned without an RMA number will be refused and/or credit or replacement will not be issued. Contact us for an RMA number before attempting to return an item. We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in
"new, unaltered and unused condition". Definition of new, unaltered
and unused condition is: • without showing signs of wear or
damage in any way • within 14 calendar days of the delivery
date • must not be a special order or a
custom order • unless noted that it cannot be
returned or has a different return policy time period other than that 14 days
noted in that item's particular item
description.
If an item is received damaged or is
incorrectly shipped by us please contact Customer Support immediately. Items
that are defective and shipped from us or items that you did not order but
received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection
of item(s) once we receive it.
There is a 10% restocking fee for
returned items that are not being exchanged and are not damaged. Again you MUST
contact us within 14 days if you intend to return ANY item back to our store.
Items returned to us AFTER 14 days and WITHOUT contacting us, will NOT be
refunded.
Customer is responsible for all shipping
costs if seller is not at fault. 4 Elm St Norwalk, CT 06850 203-866-6443 800-404-6443 |